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Terms of service

Contract for the online sale of consumer goods


The purchaser expressly declares to make the purchase for purposes unrelated to their commercial or professional activity.


Identification of the Supplier


Goods regulated by the followings Terms & Conditions are offered for sale by Az.Agr. Antica Cantina Sant`Amico, based in Morro d'Alba (AN), via S.Amico n. 5, registered with the Chamber of Commerce of Ancona n. AN 188130 C.F. SLTLMP84M48F205M, VAT 02449480421 hereinafter referred to as "Supplier".


Art. 1


1.1. The term "contract for online sales" means the purchase agreement relating goods currently owned by the supplier, entered between them and the consumer. The agreement, organized by the Supplier, is specifically made to work remotely via internet.

1.2. The term "Consumer" shall mean the natural person who does the purchase, under this agreement, for purposes not related to their commercial or professional activity.

1.3. The term "Supplier" means the person named in the epigraph or the lender for information services.


Art. 2

Object of the contract

2.1. With this contract, respectively, the Supplier sells and the Consumer acquires, at a distance through the internet, goods listed and offered for sale on the site

2.2. The products referred to above are explained on the website:



Art. 3

Method of awarding the contract

3.1. The contract between the Supplier and the Consumer is established exclusively through the Internet by the access of the Consumer to the site, where, following the procedures indicated, the Consumer will finalize the proposal for the purchase of goods and in doing so, enter into the contract for the purchase of goods referred to in paragraph 2.1

3.2. The Consumer undertakes to provide correct and complete data.


Art. 4

Conclusion and effectiveness of the contract

4.1. The purchase agreement comes to an end with the payment of the products that the Consumer wishes to purchase.  Essential conditions are: correct filling in of the application form by the Consumer and the consensus expressed by filling out the form attached to the electronic catalog on line at www; the form will then be sent through, always after viewing a printable web page order summary, where information is reported providing order details,  price of goods purchased, expenses, shipping and any additional expenses, terms of payment, address where the goods will be delivered and the possibility to have a refund.

4.2 . When the Supplier receives notification of the request with payment, it ensures sending an e - mail with confirmation.

4.3 . By forwarding the order through to the Supplier, the Consumer confirms to be fully aware of the instructions provided. The Consumer declares the full knowledge of the terms and conditions of sale and accepts them entirely.

4.4 . The contract is deemed not perfected and not effective between the parties if any fault is indicated above .

Art. 5

Payment methods

5.1. Each payment for goods purchased by the Consumer shall be made only by means of one of the methods indicated in the web page by the Supplier. The options are: direct payment through major credit cards, using SagePay or PayPal (secure payment methods and encrypted). The Consumer is required to choose the type of payment upon conclusion of the purchase and will not be able to change it once the contract has been finalized through the order confirmation.

5.2 In case of bank transfer, the order will be processed as soon as the amount due is received. The bank transfer will have to be made within 5 working days from confirmation of the order, otherwise the order will be cancelled.

5.3. All payment related information will be communicated via https encryption methods as specified by SagePay and PayPal sites; these sites provide a secure payment service and use high levels of security to ensure data protection.

Art. 6

Timing and delivery specs

6.1. The Supplier will ship the products selected and ordered within 24 hours after confirmation of payment. It is understood that orders received with confirmation of payment after 17:00 on Fridays and on Saturdays and Sundays will be processed the following Monday.

6.2. Products will be delivered by express courier. The address of destination will be specified by the Consumer when ordering. The consumer is also requested to specify a contact telephone number, to allow for direct communication with the carrier or from our customer service.

6.3. The Supplier assumes no responsibility for any delays in deliveries of orders, during holidays and in all cases due to the conditions of service of the carriers used. No responsibility will be attributable to the Supplier for delivery delays due to unforeseeable circumstances, acts of third parties or force majeure. Also he does not respond and is not responsible for damage due to acts of third parties, force majeure, breakdown of electronic equipment and / or telecommunications networks, fire, explosion, riot and civil commotion, acts of terrorism, strikes, floods, earthquakes, natural disasters and / or other events which may limit or prevent the delivery of products.

Art . 7

Shipping & Delivery

7.1 The costs will vary depending on the destination , the quantities and weight of the goods ordered . Also when ordering, the Consumer  may choose optional services that affect the total delivery costs . The costs will then be calculated automatically in the order process.


Art. 8
Checking  your  goods on delivery

8.1. Goods can be delivered between  Monday and Friday from 08.00 to 18.00. Upon delivery  the Consumer, or person authorized by him, shall be required  to verify the following:
- the packaging is intact, undamaged, not wet as a result of a spill of liquid, not dirty and not tampered with;
-that the number of packages corresponds to the number of packages of your order.
8.2 Any alteration in 8.1 must be immediately contested to the courier in writing by adding the word DAMAGED on the delivery paperwork. The Consumer is required to notify the Supplier no later than 8 (eight) days from the date of delivery through one of the contact methods offered by the site

Art. 9
9.1. All the selling prices of the products listed on the website are expressed in euros and are offer to the public in accordance with art. 1336 cc. Other currencies are available through the online store.
9.2. The sales prices  include VAT of the country of delivery. The shipping costs, while not included in the purchase price, are indicated and calculated within the order process.
9.3. Prices listed are subject to updates and changes, therefore the Consumer  is always invited to check the final price of sale before confirming  the order and making the payment.


Art. 10
Product Availability

10.1. The Supplier assures, through the electronic system used, correct processing and fulfillment without delay. Product availability may be subject to change without notice.
10.2. Limited to the orders being accepted or already accepted, if an order exceeds the amount present in stock, the Supplier, by e-mail, will make known to the Consumer if the goods are not available or alterations to the expected delivery date and time, asking whether the Consumer would like to proceed with the order or not.
10.3. Orders will only be dispatched once all ordered items are available. Partial orders can be performed after an agreement has been reached with the Consumer in which an additional postal charge will be applied for each separate delivery requirement to fully dispatch all items within the order.

10.4. The order processing system of the Supplier will confirm your order via email in the shortest possible time after payment processing has taken place.

10.5. In the case of defective products, we ask you to inform us immediately by e-mail at or by telephone (+39) 073 163 982.
10.6. Due to the nature of the products provided, the Consumer agrees to store all received items with particular caution. All products must be kept in dimly lit rooms, away from heat and light sources, with temperatures between 10 ° C and 15 ° C. The Consumer notes that negligence in preserving the products may damage them and alter their quality. The Supplier is not liable for any damages arising from improper storage of goods.


Art. 11
Limitation of Liability

11.1. The Supplier assumes no liability for disruptions caused by force majeure if unable to execute the order within the time stipulated in the contract.
11.2. The Supplier shall not be liable to the Consumer for outages or malfunctions related to the use of the Internet outside of its control or its subcontractors.
11.3. The Supplier will not be responsible for any damages, losses or costs incurred by the Consumer as a result of a breach of contract for reasons not caused by the Supplier.
11.4. The Supplier assumes no responsibility for any fraudulent and illegal use that may be made by third parties, credit cards, checks and other means of payment or payment for the products purchased, on the basis that all reasonable precautions according to ordinary diligence were made.

11.5 The Supplier is not liable for damages, even to third parties, possibly caused as a result of its negligence.


Art. 12
Obligations of the Consumer

12.1 The Consumer agrees to pay the price of the goods purchased in the time and manner specified in the contract.
12.2. The Consumer agrees to store this contract upon receipt of payment and order confirmation.
12.3. The information contained in this contract is, however, already examined and accepted by the Consumer, as this step is mandatory before confirmation of purchase.
12.4. The Consumer declares to be an adult and to be authorized to purchase and receive the products ordered, according to the law in force at the address, particularly with regard to regulations limiting the age of consumers of alcohol, if applicable.


Art. 13
Right of withdrawal

13.1. The Consumer has in any case the right to cancel the contract without penalty, within 14 (fourteen) working days from the day of receipt of the goods purchased, subject to compliance with the following procedures.
13.3. If the Consumer decides to exercise the right of withdrawal, intentions must be communicated first by telephone after which a written communication must be provided to the Supplier within the time specified, by means of registered post to Az. Agr. Antica Cantina Sant`Amico, Via S.Amico 4, 60030, Morro d'Alba (AN). It is agreed by both parties that the time stamp provided by the post office will function as the official date requirement for withdrawal.
13.4. If the goods of your order have already been delivered, in order to exercise the right of withdrawal, it is essential that the integrity of the order items to be returned remains in normal condition and must have been guarded by the use of reasonable diligence. All order items must be sent to Az. Agr. Antica Cantina Sant`Amico in the original packaging in which it was delivered or equivalent packaging that fully protects the integrity, given the fragility of the goods offered for sale. The return of the property will still take place no later than fourteen (14) days of receipt of the asset.
13.5. The Purchaser may not exercise this right of withdrawal for the purchase of bespoke goods made to specifications or clearly personalized.
13.6. The costs of return of the goods will be paid by the Consumer, including liability in case of loss or damage to products. The costs incurred by the Consumer for exercising the right of withdrawal in accordance with this Article shall in no way be redeemed from Az. Agr Antica Cantina Sant`Amico.
13.7. After the integrity of the returned product has been verified as acceptable, the Supplier will refund the amount paid by Consumer for the returned items covered by the contract, within 14 (fourteen) days of receipt of the products. The refund will be made by transfer of the amount charged by the original payment method or by bank transfer, in accordance with the instructions and correlative bank that will be indicated within the original purchase order.
13.8. With the receipt of notice which the Consumer shall notify the exercise of the right of withdrawal, in which both Parties of this agreement are dissolved by mutual obligations, except as provided in paragraphs of this article.
13.9. In case the Consumer does not respect the conditions and method of withdrawal as stated within this agreement, the contract will remain valid and effective; the Supplier will therefore be entitled to return products to the Consumer, charging any additional expenses that may have been incurred.

Art. 14
Protection of confidentiality and data processing

14.1. The Supplier protects the privacy of its customers and ensures that the data processing complies with the provisions of the privacy legislation of Legislative Act no. June 30, 2003.
14.2. Personal data collected directly and / or through third parties by the Supplier, are collected and processed with the purpose of registering the order and providing the procedures for  execution of this contract and the necessary communications, in addition to the fulfillment of any obligation of the law, and to enable effective management of business relationships to the extent necessary to perform the best service required (art. 24, paragraph 1, lett. b, Legislative Decree no. 196/2003).
14.3. The Supplier undertakes to treat as confidential data and information submitted by the Consumer and not to disclose to unauthorized persons, nor to use them for purposes other than those for which it was collected or to transmit them to third parties. Such data can be produced only at the request of the court or other authority authorized by law.
14.4. Personal information will be disclosed after signing of a commitment to confidentiality, only to delegates to carry out activities necessary for the execution of the contract.
14.5. The Consumer has the rights under Article. 7 of Leg. 196/2003, providing the right to obtain:
a) updating, rectification or, when interested, integration of data;
b) the cancellation, anonymization or blocking of data processed unlawfully, including data that need not be kept for the purposes for which the data was originally collected or subsequently processed;
c) confirmation that the operations in letters a) and b) have been notified, also with regards to their content, of those to whom the data were communicated or disclosed, except if this requirement is impossible or is manifestly disproportionate to the protected right. The party has the right to object, in whole or in part: i) for legitimate reasons the processing of personal data, pertinent for collection purposes; ii) the processing of personal data for purposes of sending advertising materials or direct sales or for carrying out market research or commercial communication.
14.6. The communication of personal data by the Consumer is a necessary condition for the proper and timely execution of this contract. Failing to provide this information will mean that the Supplier will be unable to execute the order.
14.7. In any case, the data collected will be kept for a period of time no longer than necessary for the purposes for which it was collected and subsequently processed. After which the removal of your personal information will be done safely.
14.8. Owner of the collection and processing of personal data is the Supplier, which the Consumer may contact directly at the corporate headquarters.


Art. 16
Communications and complaints
16.1. Written communications to the Supplier and any complaints will be considered valid only if sent to the following address: Via S.Amico n. 4, Morro d`Alba (AN). The Consumer must indicate within any such communication his residence or house address, telephone number or email address to which he wishes to be sent notices by the Supplier.
Art. 17
Settlement of disputes
17.1. All disputes arising from this contract will be referred to the Chamber of Commerce of Ancona and resolved according to the Conciliation Rules adopted by it.
17.2. This agreement is governed by Italian law.
Art. 18
Final clause

This agreement repeals and replaces any agreement, understanding, negotiation, written or oral, previously intervened between the Parties concerning the subject of this contract.

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